Priority Processing
- Handpressed in Sussex
- Dishwasher Safe
- Smash-Proof Packaging
- One Year Guarantee
About this product
The honest version first: most of the time, you won't need this. Nearly every order is printed, wrapped, taped and in the oven by late evening the day it comes in, then checked, packed and sent out with the next afternoon's collection.
Priority Processing is for when we're flat out - the busy weeks before Christmas, for example. On those days, orders placed up to midday always come first. Danni prints and makes all of those before starting on the afternoon's orders, and if she runs out of hours, the later ones get made the next day. They may well still make that day's collection, but it isn't guaranteed.
What Priority Processing does
- Your order goes on a separate priority line - Danni drops what she's doing and puts it on the very next batch.
- It's guaranteed to be ready for the next Post Office collection.
- It applies to your whole order, not per mug.
What it doesn't do
- It doesn't change the postage. If you want your mug sooner, choose Express (Royal Mail 24 hour) at checkout - that's the one thing that always makes the difference.
- For personalised and photo orders, we can only start once you've supplied your photo or approved your proof.
Not sure if you need it?
Give us a ring on 07921 837985 and we'll tell you straight. If we're not busy, we'll say so - we'll never charge for charging's sake.
Our promise
If for any reason we can't honour it - the oven breaks, the reserve oven breaks, or we all go down with something - we'll refund the £3.
Shipping & Processing
Each item is made to order and carefully handpressed in our Sussex studio.
Most orders are produced within 24–48 hours, depending on order volume.
Standard delivery: Orders are dispatched using a Royal Mail Tracked 48 service.
Express delivery: Where Express shipping is selected at checkout, orders are dispatched using a Royal Mail Tracked 24 service.
Delivery times refer to courier transit only and do not include production time.
If you need your order sooner, Priority Processing is available to add to your basket to move your order to the front of the production queue.
Please note
Colours may vary slightly from screen to screen due to display settings. Every mug is produced to our exacting standards to ensure consistent print quality and finish.
If you've selected gift wrapping for one item within a multiple-item order, please let us know in the order notes at checkout which item you'd like gift wrapped.
Returns
We offer a 14-day return policy on standard mugs. To be eligible, items must be unused, in their original condition and packaging, with proof of purchase. Please email danni@sipfullofdesign.com to request a return before sending anything back — we'll reply with instructions on where to send your package.
Personalised and custom items cannot be returned — they're made to order and unique to you. If your order arrives damaged or you receive the wrong item, contact us straight away with a photo and we'll put it right.
Approved refunds are processed within 10 business days. For full details, see our Refund Policy.